Books we recommend
Non-violent communication
Marshall B. Rosenberg, Deepak Chopra, Magiarí Díaz Díaz, Alan Rafael Seid Llamas, Rosenberg
Published 2015
Difficult ConversationsCommunication
- Focus on observations, not judgments: Describe what you see or hear without labels or criticism.
- Connect to feelings and needs: Identify your own emotions and the universal human needs behind them.
- Make clear, doable requests: Ask for specific actions in the present, rather than vague demands or ultimatums.
- Listen with empathy: Reflect back others’ feelings and needs to build understanding instead of arguing or fixing.
- Take responsibility for your reactions: Recognize that your feelings arise from your needs, not from others’ behavior alone.
- Aim for mutual care, not winning: Seek solutions that respect everyone’s needs, even in conflict.
