Coaching Tiger Pte Ltd

Books we recommend

Set-up-to-fail syndrome: Overcoming the Undertow of Expectations

Jean-Francois Manzoni, Jean-Louis Barsoux

Published 2007

LeadershipTeam
  • Expectations quietly shape performance: once a manager labels someone as a “problem,” every action is interpreted through that lens, reinforcing the negative view.
  • The set-up-to-fail cycle is co-created: managers tighten control, employees withdraw or comply minimally, and both sides unintentionally confirm each other’s worst assumptions.
  • Early warning signs include increased check-ins, subtle exclusion from key work, less eye contact, and a growing gap between formal feedback and informal comments.
  • Breaking the cycle starts with self-reflection: managers must question their own stories about a person, own their contribution, and reopen the possibility that the employee can succeed.
  • Resetting the relationship requires a candid, respectful conversation that names the pattern, clarifies expectations, and invites the employee into a fresh start.
  • Effective leaders replace micromanagement with structured support: clear goals, regular two-way check-ins, and autonomy matched to the person’s current capability.
  • Teams benefit when leaders challenge their own biases, distribute attention more fairly, and create norms where people can recover from missteps instead of being permanently labeled.
  • Overcoming the set-up-to-fail syndrome is less about heroic fixes and more about everyday discipline: noticing your assumptions, giving balanced feedback, and consistently treating people as capable of growth.